Blog

The Outlook for Automated Overdrafts Seems Bright

Posted by Jeff Harper, President, BSG Financial Group on Nov 28, 2016 6:28:51 PM

Now that the election is over, there is much speculation about how a Trump presidency will impact our industry. Most everything we read is positive, especially about the future of automated overdraft programs. 

In particular, we are encouraged by:

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Topics: Overdraft, Compliance, CFPB, Overdraft Compliance, Overdraft Provider

Three Top Challenges Facing Financial Institutions (as told to us by those who know)

Posted by Jeff Harper, President, BSG Financial Group on Nov 7, 2016 8:00:00 AM

Like many financial institution executives this time of year, we at BSG Financial Group have recently participated in numerous industry trade shows and conferences.

In a two-month period beginning in August, we exhibited at or participated in a plethora of conferences, including those sponsored by the Financial Managers Society (FMS), Association for Financial Technology (AFT), Virginia Association of Community Banks, the Bank CEO Network Conference, Jack Henry Banking... to name a few.

Attending these events is very important to us, as they connect us with customers and potential customers alike. More importantly, they give us an opportunity to learn first-hand the most pressing challenges for financial institutions, while validating and ensuring that we offer the programs and services to effectively address these concerns.

Listed below are three of the top challenges that financial institutions face—as told to us by financial executives at these recent conferencesas well as our responses/solutions:

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Topics: Fee Income, Financial Institutions, Strategy, Profitability

Be Like Uber and Lend More Competitively

Posted by Trevor Knott, Sr. VP Business Development on Oct 26, 2016 4:44:58 PM

When the app-based driver service Uber hit the streets in 2010, it quickly siphoned off a large percentage of business from the taxi industry. Uber won over taxi riders with its on-demand response and digital delivery method.

Today, the same thing is happening with Online Lending and your customers.

In record numbers, consumers and small businesses alike are getting the short-term loans they need from online, non-bank lenders like LendingTree and OnDeck—preferring their rapid approval and delivery to traditional lending methods.

Unless you innovate like Uber, your institution could lose up to 60% of your retail and small business profits to non-bank entities in the next five years, according to a study by the consulting firm McKinsey & Company. 

The industry advisory firm Bain & Company concurs, saying, "Banks need to accelerate investments in digital lending if they are to avoid a material decline in profits and loss in market share."

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Topics: Digital Lending, Innovation, Online Lending

The Whole Story About Overdraft Matrix Systems

Posted by Jeff Harper, President, BSG Financial Group on Sep 26, 2016 10:58:16 AM

An August 17, 2016 article entitled, “Disparate impact studies especially tough on dynamic matrix systems,” caught our attention. The article, in our opinion, attempted to cast a negative light on “overdraft matrix systems” or overdraft processes that can cause a customer’s discretionary overdraft limit to change from time-to-time based on the risk profile of the customer. 

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Topics: Dynamic Limits, Courtesy Overdraft, CFPB, Dynamic Matrix System, Overdraft Matrix

CFPB Proposed Rules Have No Effect On Digital Lending or Overdrafts

Posted by Michele Rehm, Marketing Manager on Sep 14, 2016 12:35:06 PM

On Friday, July 22, 2016, the Consumer Financial Protection Bureau (CFPB) published proposed rules and a request for public comment to establish a new consumer regulation that would regulate payday loans, vehicle title loans, and certain high-cost installment loans (“Covered Loans”).

The Bureau is particularly concerned that some lenders of Covered Loans fail to assess the consumer’s ability to repay the loan; it is also concerned with the practice of withdrawing loan payments directly from the consumer’s accounts.

The CFPB also stated that certain types of consumer loans will be excluded from coverage under the new regulation, namely Overdraft Services and Lines of Credit

For financial institutions seeking reliable and safe sources of additional fee income, this news is welcome indeed.

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Topics: Overdraft, CFPB, Digital Lending

Your Account Holders Are Not Waiting for a CFPB Decision on Overdrafts. Why Are You?

Posted by Jeff Harper, President, BSG Financial Group on Sep 6, 2016 5:46:58 PM

The current state of the overdraft industry can be summed up in one word, “WAITING.” 

BSG Financial Group hears from some institutions that they are delaying offering an overdraft privilege program until the Consumer Financial Protection Bureau (CFPB) decides how financial institutions must manage consumer and business overdrafts.

This waiting reminds us of a quotation from the novelist Morris West who wrote, “If you spend your whole life waiting for the storm, you'll never enjoy the sunshine.” 

We—banks, credit unions and service providers—have all been waiting for more than two years for the regulatory agency to finally announce its conclusions. Now it looks like mid-2018 before any material changes might occur. And even then, the changes recommended by Pew Charitable Trust (hired by the CFPB to handle the research aspects of their regulatory review) seem rather minor: revised disclosures, reasonable fees, and standard posting order.

In the meantime… while we wait, your account holders seek short-term liquidity elsewhere and your bottom line pays the price.

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Topics: Overdraft, CFPB, overdraft privilege

BSG Financial Group to Present Webinar on How to Optimize an Overdraft Privilege Program for Better Service and Income

Posted by Michele Rehm, Marketing Manager on Sep 1, 2016 2:35:42 PM

BSG Financial Group will present a webinar entitled, "The 5Ds of an Optimized Overdraft Management Program," on Thursday, September 15 at 2:00 pm EST.

The FREE webinar, hosted by CPA firm Porter Keadle Moore, will outline the essential elements of a modern overdraft privilege program that provides world-class service to account holders while managing risk.

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Overdraft Privilege Myths Debunked

Posted by Jeff Harper, President, BSG Financial Group on Aug 16, 2016 11:59:28 AM

Most financial institutions acknowledge that overdraft fees represent a remarkable source of non-interest income. What may not be clear to some is the fact that overdraft privilege programs are more than just a source of revenue. Recent data suggests that the service offers as much of a benefit to the consumers who use it as it does to the institutions that provide it. 

Consumer Financial Protection Bureau (CFPB) director Richard Cordray has said on many occasions that his agency is not looking to do away with overdraft services (but is instead leaning toward minor changes in how institutions manage the programs). As such, it doesn't appear overdraft programs are going away. 

So how should community institutions view overdraft privilege in the current environment?

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Topics: Courtesy Overdraft, Compliance, Overdraft Protection, CFPB, overdraft privilege

Digital Lending Q&A: Part Two

Posted by Michele Rehm, Marketing Manager on Jul 27, 2016 4:02:33 PM

This is the second installment of our blog series, Digital Lending Q&A (read Part One here), featuring questions and answers from our popular webinar, Digital Lending for Financial Institutions. 

If you have questions of your own regarding Digital Lending, feel free to submit them in the Comments box below and we will answer them right away.

Is there any human intervention prior to funding the loan?

The level of human intervention in the loan approval process can be defined by your institution. 

The MinuteLender technology can automatically approve individuals and small businesses for loans based on your institution's underwriting and risk tolerances with a matrix. Alternatively, your institution can employ processes after the submission of an application to add steps for final approval. For example, some community institutions like to personally review the loan accounts before completing and funding the loan. The MinuteLender platform provides the flexibility to be tailored to your institution's objectives. 

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Topics: Digital Lending, Digital Lending Underwriting

Digital Lending Q&A: Part One

Posted by Michele Rehm, Marketing Manager on Jul 6, 2016 11:11:14 AM

BSG Financial Group recently conducted an educational webinar called Digital Lending for Financial Institutions. It was our most popular session to-date, so we thought it would be helpful to share some of the questions attendees asked as well as our answers. 

We will feature several more questions from this popular webinar in a series of blog posts to follow. If you have questions of your own regarding Digital Lending, feel free to submit them in the Comments box at the end of this post and we will answer them right away.

What loss ratios can we expect with online lending?

We often get this question, and the answer is: if you’re using the same criteria for online lending as you do in-branch, the losses are going to be the same. The MinuteLendersystem for business and individuals provides the loan delivery platform, but it uses your institution’s guidelines for underwriting rules.

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Topics: Cloud Software, Digital Lending, Cloud Safety

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